Payment Prediction System: Deployed ML model improving successful payment rates from 47% to 59%, directly impacting revenue through data-driven lead prioritization
Real-Time Voice AI Platform: Architected production voice agent system reducing response latency by 85% (from 5-7s to sub-second) through model optimization and streaming techniques
Automated Quality Assurance: Built serverless architecture processing 99% of call transcripts with automated compliance scoring and real-time alerting
Multi-Objective Optimization: Developed optimization system achieving 3-5% improvement in plan recommendations while reducing training time by 21x through evolutionary algorithms and differentiable ranking formulations
RAG Infrastructure: Created production retrieval system for insurance documentation with sub-second response times (p95 < 800ms) and 0.91 MRR@10
AI Agent Integration: Built MCP server connecting Neo4j knowledge graphs with internal APIs, enabling AI agents to leverage company data for enhanced decision making
ML Infrastructure: Designed feature store on Databricks with automated quality monitoring and real-time performance tracking
Technical Leadership: Chair AI tooling committee and facilitate biweekly ML research presentations